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This Service Level Agreement (SLA) applies only where expressly incorporated into a signed order form or service agreement. If no SLA is expressly incorporated, the service level commitments below do not apply.
1. Availability
Any availability target, measurement period, service boundary, exclusions and reporting method must be specified in the applicable order form or service agreement. Availability may be affected by maintenance, customer systems, third-party networks or services, force majeure and other exclusions stated in that agreement.
2. Maintenance
EMteja may carry out planned or emergency maintenance as reasonably necessary. Any notice periods and maintenance exclusions applicable to the customer are those expressly stated in the signed agreement.
3. Incident communication
EMteja will handle material service incidents in accordance with the support arrangements in the applicable agreement and applicable law. The Customer remains responsible for its own statutory notifications unless applicable law places a specific obligation on EMteja.
4. Remedies
Any service credits, extensions or other remedies for failure to meet an agreed service level are limited to those expressly stated in the signed agreement. No additional remedy is created by this website policy.
5. Changes and contact
For the avoidance of doubt, this public template does not itself promise 99.8% availability or any particular service credit. Any such commitment must be expressly approved and included in the relevant customer contract.
Contact: support@infocustechnologiesllcfz.com Infocus Technologies L.L.C-FZ (identified as EMteja) The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Website: https://emteja.com